Product catalogue:
Customer login:

SOP "customer feedback and complaints"

The SOP "customer feedback and complaints" processes direct customer feedback, for example received via a phone call.
In pharmaceutical or medical device environments this SOP is not only critical to receive feedback on severe product quality issues but also helps to obtain an overview on customer complaints; these can be about late product deliveries, incorrect or contested invoices, the performance of your service personnel, and more.
Back to the overview of  "customers"
Webshop by